How's the Quality?
Anyone who has been to an arcade knows the abuse the machines can take. We've kept this in mind as we designed our units to ensure that we can make an extremely durable arcade unit, able to withstand a decent amount of regular (ab)use. Our cabinets are constructed from a combination of 3/4 MDF, birch, and metal, as these are all materials used by real arcade machines. We do this mainly to give that solid arcade feel, but also to ensure that it can handle a decent amount of (ab)use. We do not use cheap particle board or melamine as these are prone to chipping and lack the density needed to withstand the beat down that will inevitably occur when playing the arcade.
We use plexiglass on the joypanel to protect the graphics from any abuse, and the joypanel itself is made from an extremely dense piece as it receives the bulk of the action. The main front panel graphics are protected by being sandwiched between 2 pieces of plexiglass, so it can be easily cleaned in the case of fingerprints, sticky substances, etc without damaging the design. All graphics are made from vinyl which is inherently a more durable material as opposed to paper. Sticky stuff can be easily wiped right off with a damp sponge without worry that you will saturate or tear the pictures. We use 100% authentic arcade 8-way joysticks (Suzo Happ, Zippy, EuroStik, etc). At the core of the joystick is a solid steel rod and the entire assembly is held in place with multiple screws. We use the official threaded style buttons which are tightened down with button nuts and made of virtually indestructible plastic.
We've had Dance Studios, Dental offices, and Church Groups buy multiple units each, all expecting high use from random users that pass through. Each with a targeted age range of 5-85 yr olds. The 200lb wall mount ensures security on the wall even when heavily banged on from either excitement or frustration, and so far we've not heard of any issues. Our own units get a ton of play from neighborhood kids (and the occasional aggressive adult) and there are no signs of any loose or weakened parts. Graphics are still perfectly protected from the plexi and all systems are go.
Even in the rare case that something disastrous were to happen, The units were designed to be modular and most parts can be replaced fairly easily. Replacing things like joysticks, buttons, the main computer, fixing wires, etc can all be easily accessed from the bottom maintenance panel. Speakers and the main monitor can be replaced going in from the top of the unit, all without affecting the structural integrity of the main cabinet. Even the main joypanel could be swapped out if necessary. We kept potential maintenance as a fore-thought in the design so that we could always be prepared.
We stand by our products and will certainly repair any damage that may arise from build defects on our part. But we've made over 100 units now and have not had any issues. So long as you are not physically abusing the units with tools, it can certainly handle the heavy-handed player. Please see our Repair Guide for any issues or additional concerns.