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We are proud of our design and our assembly. We hope you are as well. Our main goal is that you have an attractive, functional gaming unit that arrives in the shape that we sent it. But as there are a lot of parts, there are also times some of these parts forget to play nice. Most things can be repaired by the customer, usually with a replacement part that we send. However, in extreme cases, structural damage may require a full replacement.
We offer a 3 month warranty on the structural build and parts, based on proper usage, and a 6 month warranty on the computer and operating system. The warranty goes into effect from the delivery date.
What is covered:
In most cases of damage or faults, we will send replacement parts and give easily understandable instructions on how to repair. This may require the use of a screwdriver and some minor plugging and unplugging of connectors. Many of our repair guides already cover common issues. We will require the damaged parts be returned as part of the warranty replacement. A postage-paid address label will be included with the replacement for easy return.
What is not covered:
Outside of the warranty period, we will still assist you with the purchase and acquisition of replacement parts. Please contact us to inquire about parts and costs.
Obviously our goal is for our customers to keep their units that we worked so hard to build. But If for some reason there is some problem that we cannot resolve amicably, a full refund may be given within the first 14 calendar days of receipt.